We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item should be in the condition it was received — new or gently/slightly used, without significant damage — and you'll need the receipt or proof of purchase.
To start a return, you can contact us at hello@smile-o.co. Please note that returns will need to be sent to the following address:
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
If your return is accepted, we'll email you a free return shipping label to download and print, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. There are no restocking fees on approved returns.
You can always contact us for any return question at hello@smile-o.co.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
We accept exchanges. To start an exchange, contact us at hello@smile-o.co within 30 days of receiving your item, and we'll guide you through sending your item back and getting the replacement sent out.
This policy applies to orders shipped to any country, not just the United Kingdom and European Union. If you're outside the UK or EU, the same 30-day return window, condition requirements, and process described above apply — just get in touch with us at hello@smile-o.co to start a return, and we'll advise on the best way to send your item back from your location.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item should be in the condition it was received, and you'll need the receipt or proof of purchase.
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at hello@smile-o.co.
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